Privacy Policy

Collection of Personal Information

Your Personal Information, and that of your travel companions, is provided to us either directly by you or through an employer, group travel sponsor, or other organizer, in order to provide you with the Services you have requested and for other purposes as set out in this Privacy Policy.

Personal Information typically includes:

• Full legal name
• Email address
• Mailing address
• Telephone number
• Credit card number or other payment information

We may also collect other Personal Information to assist you with your travel plans, including but not limited to:

• Passport number
• Driver’s license or other government-issued identification number
• Date of birth
• Gender
• Arrival and departure locations and times
• Airline, hotel, or car rental frequent loyalty numbers
• Known traveler and global entry number
• Other related travel information

Sensitive Data: We may collect or process data deemed “Sensitive Data” under certain laws. We may process the following categories of Sensitive Data when you use our Services:

• Information about your location when you use certain of our Services, particularly certain apps. These apps collect location data to display real-time risk alerts and personalized assistance notification features, even when the app is closed and not in use. The types of location data we collect depend in part on your device and account settings. You can change this later by going to the device settings.
• Payment information, including debit or credit card information in combination with any required security or access code, collected for the purpose of processing payment for our products or Services.
• Authentication data such as account Personal Data and login credentials, including unique identifiers such as username, account number, and password.
• Passport number, driver’s license, or other government-issued identification number.
• Immigration and citizenship information.
• Health-related information.

Use and Disclosure of Sensitive Information

We do not collect, use, or disclose Sensitive Information beyond the permitted business purposes under applicable law. Accordingly, we only use or disclose Sensitive Information as reasonably necessary to:

• a) Perform services or provide the goods requested by or reasonably expected by you.
• b) Prevent, detect, or investigate security incidents that compromise stored or transferred information.
• c) Detect, prevent, and respond to malicious, deceptive, fraudulent, or illegal actions directed at the Company and prosecute those responsible.
• d) Ensure the physical safety of natural persons.
• e) Use for short-term transient purposes, such as non-personalized advertising shown as part of an individual’s current interactions with the Company.
• f) Perform Services.
• g) Maintain the quality of Services.
• h) Process information where the goal is not to draw inferences about your characteristics.

Safeguarding Your Personal Information

We strive to protect your Personal Information using methods appropriate to its sensitivity. We have implemented security measures we consider reasonable and appropriate to guard against the loss, misuse, and alteration of the Personal Information under our control. However, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your Personal Information. We continually evaluate new technologies for protecting information and upgrade our information security systems when appropriate.

Data Sharing

We value your privacy and are committed to protecting your personal information. We do not share customer data with third parties except under specific circumstances. These include:

• To provide the services you have requested.
• To comply with legal obligations.
• To protect and defend our rights and property.
• To prevent fraud and enhance security.
• Please note that SMS consent or phone numbers collected for SMS purposes will not be shared under any circumstances for marketing purposes.

User Rights

We respect your rights regarding your personal information. You have the right to:

• Access: Request access to your personal information that we hold.
• Update: Update or correct your personal information to ensure it is accurate.
• Delete: Request the deletion of your personal information, subject to certain legal obligations.
• Restrict: Restrict the processing of your personal information under certain circumstances.
• Object: Object to the processing of your personal information for specific purposes.
• Portability: Request the transfer of your personal information to another service provider.
• To exercise any of these rights, please contact us through the provided channels. We will respond to your request in accordance with applicable laws and regulations.

SMS

1. Consent for SMS Communication:
• A statement confirming that information obtained as part of the SMS consent process will not be shared with third parties.
2. Types of SMS Communications:
• A clear description of the types of SMS communications a customer might receive. This must include examples like:
• Customers and Guests: Updates regarding orders, deliveries, or other relevant information.
• Job Applicants: Information about application status, onboarding materials, or other employment-related updates.
3. Standard Messaging Disclosures:
• Include standard message disclosures:
• “Message and data rates may apply. You can opt-out at any time by texting ‘STOP.’ For assistance, text ‘HELP’ or visit our website www.Globaltravelaz.com and www.Globaltravelaz.com/terms-of-service.”